How can I buy an item that is not available?

All our jewels are handcrafted in our atelier. If you have found an item that is not currently available, you can contact our Customer Service that can give you all the information you need on the timings and availability of each piece.

 

How can I check my order status?

You can check the status of your order or shipment by contacting our Customer Service by phone at +3902798780 from Tuesday to Friday from 10 AM to 6 PM (GMT+1), holidays excluded, or by writing at info-jewels@sicis.com.

 

How can I return or replace an item?

You can request a total or partial (in case you bought more items) return within 14 days from the delivery date by filling in this form.

For any questions about this procedure, please contact our Customer Service, who will be happy to help you.

 

Can I buy from a country outside the EU?

We currently accept orders from these countries:

Zone 1Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Spain, Sweden, Switzerland, United Kingdom
Zone 2Armenia, Canada, Estonia, Latvia, Lithuania, Qatar, Saudi Arabia, Slovakia, Slovenia, Ukraine, United Arab Emirates, United States
Zone 3Australia, Hong Kong, Iceland, Indonesia, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, Taiwan

If you live in a different country, please reach for our Customer Service who can help you find the nearest dealer.

 

Can I request a gift package?

Sure, you can request a gift package by sending an e-mail to our Customer Service after placing the order. In this way, you can give us directions for inserting a greeting card.

All the articles are dispatched inside the Sicis Jewels box in black velvet.

 

How can I be sure the items are authentic?

Every Sicis Jewels piece is provided with a warranty certificate attesting its authenticity.

 

Why the item I bought is different from the picture on the website?

Sicis Jewels jewellery and watches are made by our mosaic masters who, with care and patience, apply the tiny vitreous tesserae, one after the other. The tesserae are entirely spun and cut by hand, and their colours are subject to climatic and environmental variations during production.

For all these reasons, no piece of jewellery is completely similar to the other. Everyone is a unique piece, numbered and registered to guarantee its origin and originality.

 

How you make micromosaic?

To make Sicis Jewels jewellery pieces we mix, by moulting them, different colours of vitreous paste tesserae. By reaching extremely high temperatures, the vitreous paste can be spun in very thin sticks that are shaped differently. From these sticks, our mosaic artists cut out the tiny tesserae that they use to make the jewels.

To better understand this complex creation process, you can watch this video.